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Our aim is to ensure that Live at Down Hall is fully accessible and can be enjoyed by everyone. We ask that disabled customers wanting to use any of the access facilities available to register with us as soon as possible.

The closing date for registrations will be the 8th June 2019.

Below is information on the access facilities available at the event.


Access Officer Contact Information

For further information and/ or to register for any of the below facilities please contact the Access Officer;
Please note it might take up to 72 hours for us to respond.


2 For 1 Tickets for Personal Assistants

Disabled customers that require assistance and are in receipt of one of the following can request a free ticket for a personal assistant to attend with them.

  • Front page of DLA letter (no specific rate required)
  • Front page of Attendance letter (no specific rate required)
  • Receipt of Personal Independence Payment (PIP)
  • Evidence of being severely sight impaired
  • CredAbility Access Card (+1 category requirement)
  • A recognised Assistance Dog ID Card

To request a PA ticket please contact the Access Officer once you have secured your own ticket.


Blue Badge Parking

There is a limited number of free Blue Badge Parking available. This must be pre-booked via the Access Officer and is subject to availability.


Ground Conditions

The event will take place in the ground of Down Hall Hotel, so the ground conditions may be affected by the weather.


Viewing Platforms

  • There will be a viewing platform for disabled customers
  • We ask that anyone requiring access to the viewing platform pre-registers with us as soon as possible.
  • Space on the viewing platforms is limited so they can only be used by disabled customers plus 1 accompanying person.
  • There will be wheelchair accessible toilets located at the viewing platform.
  • Fold up chairs will be available on the platforms with priority going to our disabled customers. Customers can, of course, bring their own chairs if they would prefer.

Please note: There is a limit to the number of spaces available on the viewing platforms. If it is essential that you have access to this facility please contact us at to check availability before booking your ticket.